Common questions.
Answers to the questions most customers ask. Do not see your question? Call or text. That is faster.
Where a repair lands depends on how much work it actually takes. Small things cost less. We are not going to bill you $179 to sort out an email password. Parts are quoted separately. If you do not like the number, you take it home and you owe us nothing. No surprise bills, either: if we find something else along the way, we call before doing more work.
Do I need an appointment?
No appointment needed. Walk in during posted hours: Mon, Tue, Thu 11am to 5pm; Wed, Fri 11am to 7pm. Closed weekends. Onsite visits are by appointment, scheduled outside walk-in hours.
Are walk-ins welcome?
Yes. Walk-ins are how most customers come in. Just show up during posted hours. No appointment needed.
What are your hours?
Walk-in, no appointment needed: Mon, Tue, Thu 11am to 5pm; Wed, Fri 11am to 7pm. Reachable by call or text Mon to Fri 11am to 11pm. Closed Saturday and Sunday.
Can I come after work?
Yes. Wed and Fri we are open until 7pm. Evening drop-offs and pickups the rest of the week are available by appointment.
Where is the shop?
5019 47 Ave, Stony Plain. The entrance is clearly marked once you are on the property. Directions →
Do you start repairs without approval?
No. Repair work begins only after you approve the quote. No surprise bills.
What if it’s not worth fixing?
We will tell you. Honest repair-or-replace advice is part of every job, before any paid step.
Do you offer a guarantee?
Yes. 90-day guarantee on every approved repair.
Do you work on laptops and desktops?
Yes. Both.
Do you fix Macs?
Yes. Both macOS and Windows. Both Intel and Apple Silicon Macs.
Do you repair tablets?
Yes. iPad, Samsung Galaxy Tab, Surface, and most Android tablets.
Do you fix phones?
No. Computer Wall focuses on computers and tablets.
Do you recover data?
Yes. Bring in the failed drive. We will tell you what is recoverable before any paid recovery. Clean-room recovery on mechanically failed drives is a specialty lab job we refer out.
Do you transfer files to a new computer?
Yes. Learn more →
Do you offer service calls?
Yes. Onsite visits are by appointment, scheduled outside walk-in hours. Service calls →
Do you support businesses?
Yes. Business support →