From problem to plan in four steps.
Start free. Diagnose properly. Repair only after you approve. The process is the same for every machine that comes through the door.
Nothing costs you a dollar before you say yes.
Call, text, walk in, or book online. We help you decide whether it's worth bringing in.
Real diagnosis on the bench. No charge to find out what is wrong.
Flat-rate. No work begins until you approve. If you do not like the number, you take it home and you owe us nothing.
Repair, upgrade, replace, or walk away. 90-day guarantee on every approved repair.
Step 1. Free triage.
Before anything paid happens, we have a short conversation. Call, text, walk in during shop hours, or book online. Tell us what the machine is doing: slow, won’t boot, blue screens, weird popups, dropped, soaked, dead drive, whatever it is.
The goal of the triage isn’t to diagnose over the phone. It’s to decide whether the machine needs to come to the bench, or whether the answer is something simpler. We will tell you which. No charge for the conversation.
Step 2. Free to look.
Once your computer is on the bench, we run a real diagnosis: hardware health (drives, memory, thermals, power, ports), software health (boot, OS integrity, malware, startup load), and a careful look at whatever symptom brought it in. Most cases are answered by the next business day. There is no fee to find out what is wrong.
Step 3. Clear repair quote, before any work.
After diagnosis we phone you with a flat-rate repair quote: what we would do, and what it would cost. No work begins until you approve. If you do not like the number, you take it home and you owe us nothing.
Step 4. You decide.
Some machines deserve a repair. Some deserve an upgrade. Some are quietly costing you more than a replacement would. The exam ends with a clear recommendation among those four options.
If you approve the repair, we do the work and stand behind it with a 90-day guarantee.
Where a repair lands depends on how much work it actually takes. Small things cost less. We are not going to bill you $179 to sort out an email password. Parts are quoted separately. If you do not like the number, you take it home and you owe us nothing. No surprise bills, either: if we find something else along the way, we call before doing more work.